Terms of service

Last updated: October 29, 2026

1. About us

This website is operated by Still & Paw ("Still & Paw", "we", "us", "our"). You can reach us at support@stillandpaw.com.

2. Agreeing to these terms

By using this website or placing an order, you agree to these terms and to our Refund policy, Shipping policy and Privacy policy. You must be at least 18, or have a parent's or guardian's permission, to place an order.

3. Products

We describe every product carefully, using its official specifications. Measurements can vary slightly from unit to unit, rated figures (such as battery life) can vary with use, and colors can look different on different screens. Some lifestyle scenes are digitally created to show a product in use, and they are labeled on the product page.

4. Prices and payment

Prices are shown at checkout in US dollars (USD). Taxes are added at checkout where they apply. We can change prices at any time; the price you pay is the one shown when you place your order. If a pricing error affects your order, we'll contact you before it ships, and you can cancel for a full refund. Payments are processed securely by our payment providers, and we never see or store your full card number.

5. Discount codes and offers

Discount codes and offers apply only under the conditions shown with them. Unless stated otherwise, codes can't be combined, have no cash value and can't be applied after an order is placed. We can change or end an offer at any time; this never affects orders already placed.

6. Orders

Your order confirmation email confirms we received your order. We can refuse or cancel an order, for example if an item is out of stock or we suspect fraud. If we cancel, we refund you in full.

7. Shipping and delivery

Delivery works as described in our Shipping policy. Responsibility for an order passes to you when it is delivered to the address you gave us.

8. Refunds and cancellations

Refunds and cancellations work as described in our Refund policy.

9. Using products safely

Follow the instructions that come with each product, check it before each use, and supervise your pet, especially with new products, cords, electronics and anything your pet could chew. Stop using a product if it is damaged.

10. Reviews and messages

By sending us a review, photo or message, you confirm it is truthful and yours to share, and you allow us to show it on our website and channels. We never change the meaning of a review and never hide a review because it is negative.

11. Our content

The Still & Paw name, logo, text, photos and designs belong to us. You may not copy or reuse them without our written permission.

12. Using this website

You agree not to misuse this website, for example by attempting fraud, interfering with its security or operation, or copying its content by automated means.

13. Liability

Nothing in these terms limits rights you have under consumer protection laws that cannot be waived. To the extent the law allows: our total liability for any order is limited to the amount you paid for it; we are not liable for indirect or consequential losses; and we are not responsible for injury or damage caused by misuse, modification, or use against the instructions.

14. Other services

Payments, delivery and some website features are provided by trusted third parties under their own terms.

15. Changes to these terms

We may update these terms. The version shown when you place an order applies to that order.

16. Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, without affecting mandatory consumer protections where you live.

17. General

If any part of these terms is found unenforceable, the rest stays in effect. These terms and the policies linked above are the whole agreement between you and us about your use of this website and your orders.