Help & FAQ

Shipping is free on every order.

Orders leave our US warehouse in 1–3 business days.

Each product page shows its own delivery estimate next to the price. Most orders arrive within 4–10 business days; the longest estimate on the site is 4–13 business days.

Checkout shows every destination we ship to. Right now that's the contiguous US (48 states) and Washington, DC.

Not yet. Right now we deliver to the 48 contiguous states and Washington, DC only.

Yes. Just enter the recipient's name and address at checkout.

Multi-item orders and large furniture can ship in separate boxes, sometimes on different days. Each box has its own tracking link, and shipping is still free.

When your order ships, we email you a tracking link. You can also use our Track your order page. Can't find the email? Check spam or promotions first.

Carriers sometimes skip a scan, so give it a day. If it still hasn't moved after 3 business days, message us with your order number.

Yes, if it hasn't shipped yet. Email support@stillandpaw.com with your order number and the word "Cancel". We cancel it, return your payment and confirm by email. Once an order has shipped, it can't be canceled.

Works as promised, or we make it right. If it arrives damaged or broken, doesn't work the way its product page says, or the wrong item or a missing part arrives, message us within 14 days of delivery with your order number and a photo or short video, through our contact page or at support@stillandpaw.com, and we'll make it right. Details are on our Refunds & help page.

If tracking stops moving and the carrier can't find it, message us with your order number and we'll make it right.

Change-of-mind returns (for example size, color or style) aren't available, so we share every size and detail up front: no surprises when it arrives.

If an item arrives broken or doesn't work properly, tell us within 14 days of delivery and we'll make it right.

Checkout is secure and shows the payment options available to you: major credit and debit cards, Apple Pay, Google Pay and Shop Pay. We never see or store your full card number.

Every product page lists the real size in inches and cm, plus a short "Check first if" list. Measure your pet and your space first.

It's for small dogs under 22 lb (10 kg) with a body length under 19.75 in (50 cm). Inside it's 28.1 × 18.7 × 20 in. Assembly is required; a manual is in the box.

We recommend clumping litter. You still empty the waste bin and top up the litter. For young kittens and nursing or pregnant cats, we recommend a regular box.

It has a 120° radar at the entrance, weight detection and anti-pinch protection, and cleaning pauses when a cat comes near. Check the safety settings in the free Tuya Smart app at setup, and watch your cat's first few visits.

The litter chamber is 24.6 in (62.5 cm) wide. Measure your box first. The cabinet hides the box, so scoop as usual. You assemble it, and the litter box isn't included.

It comes in one box with labeled parts, and you put it together yourself. It stands on its own base, with no drilling into walls.

Mini tennis balls 1.88–1.96 in (4.8–5 cm) wide. 6 come in the box. Regular-size tennis balls are too big.

Measure your dog's neck and the widest part of the chest. Pick the size where both numbers fit; the size chart is on the product page.

Yes: a 120 V outlet within 5.9 ft (the cord length). It heats whenever it's plugged in, so fill it before you plug it in.

Measure from the ground to where your dog steps in. The higher it is, the steeper the ramp: about 17° at 18 in, 24° at 24 in and 30° at 30 in.

It fits dogs up to 44 lb with a body length under 17.75 in (front of chest to base of tail) and shoulder height up to 15.75 in.

Photos on a plain background show the real product: its true shape, size and color. Photos marked Room preview show it in a home, clips marked Motion preview show how it moves, and before-and-after pictures are AI images. The size card gives the exact measurements.

Every review here will be real. We never import, copy or write reviews. A product shows reviews once real buyers have shared them.

Use our contact page or email support@stillandpaw.com.