Last updated: September 26, 2026
We care about you. If something isn't right with your order, tell us and we'll do everything we can to make it right.
The short version
- Arrived damaged, broken, not working, or it's the wrong item: send us a photo or a short video within 3 days of delivery and we'll refund or replace it.
- Anything else not right? Tell us within 30 days of delivery and we'll work it out with you.
- Please don't send items back unless we ask you to.
Damaged, broken, not working or wrong item
Send your order number and a clear photo or short video of the problem through our contact form within 3 days of delivery (7 days for electronics). Once we've checked it, we refund the item or send a replacement.
Something else isn't right
If the product isn't what you expected, tell us within 30 days of delivery what happened. We review every request and do our best to find a fair solution for you.
Refund timing
Approved refunds are processed within 10 business days and go back to your original payment method. Your bank may take a few more days to show them.
Cancellations
You can cancel any time before your order ships.
Not covered
- Damage caused by use after delivery (for example a product destroyed by chewing).
- Requests more than 30 days after delivery.